Frequently Asked Questions
Q: Where are your sex dolls from?
A: We have been manufacturing and producing sex dolls for over 15 years in Guangzhou, China. Guangzhou Dinglin Trade Co., Ltd. is our company and Life-likeDoll is our online sales brand. www.life-likedoll.com is the only official website. Although we just launched our online retail store in 2020, we will improve our service and get better and better.
Q: Where do your sex dolls ship from?
A: We have 7 overseas warehouse covering the Asia, United States, Australia, Europe, etc. Most of our dolls can be shipped from local warehouses. Sometimes when they’re out of stock, we will send them from our factory in China.
Q: Can I track my order and How long will my orders take to be delivered?
A: Absolutely! You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. So you can track by yourself whenever and whatever you like. By the way, some logistics companies probably require a customer's phone number for international shipments so they have a point of contact if there is any issue with the delivery. Therefore, it would be better if you leave your phone number while placing an order.
Considering all products on the website are ready in stock, we offer speedy delivery. Normally, products shipped from local warehouse usually arrive in 5-10 days, while orders shipping from oversea factory arrive in 14-28 days.
There will appear delivery delays during holidays and festivals as well as in the peak season. Your understanding will be highly appreciated.
Note: If you prefer to collect your package by yourself, please write a note when placing the order or you could contact the delivery facility when receiving the tracking number.
Q: Will your sex dolls look the same as in the pictures?
A: Because of the different display of every computer, the pictures and objects might be slightly different. Even the same person was likely to have different makeup in the photos you see. This is because we will irregularly improve or fine-tune doll’s makeup. Adjustments include but not limited to eye shadow, lip color, eyebrow, eyelash, and hair. Therefore the makeup will have a little difference in different pictures. It can’t be exactly the same because every doll's makeup is done by hand. The lighting, technique and angle of shooting may cause visual errors.
Besides, the clothes on the photo are not included with the doll, only for presentation purposes. Wigs are given at random. If you want your doll to look like the picture, we suggest you buy those clothes and dress them like the pictures.
Q: Free shipping, really?
We provide worldwide FREE shipping, covering Europe, Australia, the United States, Canada, Russia, etc. If you have any concern, please let us know.
Q: What about returns?
A: Although all of our dolls go through a strict quality control process, sometimes damage or defects may occur on your doll.
Returns are accepted only if you have received an incorrect item(including wrong size) due to our error or a defective & damaged item. In which case we are happy to fix or replace the item at no additional charge and ship it back to you. But if the item is damaged due to improper use, you’re not eligible for any exchanges. In order to process your return, items must be unused and tags must be attached. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
Sex dolls are sex toys, due to health and hygiene concerns, they are not returnable for any reason if used.
We take product quality extremely seriously, every doll is thoroughly inspected and tested before leaving our warehouse. We guarantee your satisfaction on every product we sell in accordance with our Return Policy. For more details, please kindly check our Return Policy at the bottom of the page.
Q: What materials are your sex dolls made of?
A: All our life-likedoll.com dolls are either made of silicone or material polymer called TPE (Thermoplastic Elastomer). These materials comply with European standards (CE) and gives a very realistic feeling. Silicone and TPE are both high quality and recommended material for making sex dolls because of their striking resemblance to a human woman / man. TPE materials have become more popular because it is easier to sculpt and sex doll sculptors have created really sexy and realistic models. Silicone can be heated for a longer period of time, so we offer heat systems for our silicone dolls.
Silicone is typically regarded as the more durable material and TPE as the most realistic. Here are the main attributes of each material.
- A bit harder than TPE but also more durable
- More expensive
- Easier to clean
- Safe for human contact
- TPE is softer to the touch
- More realistic ‘jiggling’ of body parts (breasts, ass, etc)
- The material is more elastic which allows the dolls to be more flexible at their joints.
- Good heat retention
- Less expensive
- Safe for human contact
- Less durable than Silicone - more care is required to clean and care for it properly
Q: Can I trust you to protect my privacy and security?
A: Yes, protecting your personal data is very important to us. Given that we are doing a business built on the Internet, we know how crucial it is to safeguard your information. We will work to protect your confidentiality through every step of ordering, fulfillment, and shipping processes. We don’t store any unnecessary data on our computers, which means your information won’t be compromised or accessed inappropriately. We only ship discreetly and we don’t share any data with third party marketing firms, so you don’t have to worry about ending up on a mailing list—or having anyone else learn that you shopped with us. Our trained, personable and knowledgeable sales staff will never discuss the fact that you shopped with us with anyone outside the company. They will always take you seriously, always treating you with respect, and always holding your privacy in the highest regard. You can’t enjoy your sex doll if you are worried about your privacy. That’s why we work so hard to protect it. Furthermore, our website is encrypted and secure to protect all data and transactions. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.
Q: Why do I need to use condoms when I have sex with sex dolls?
A: Using a condom on your toy helps it stay clean and keep any possible germs on it out of your body. For some people, the act of putting a condom on an erect penis is very erotic and gets them ready for the fun that is to follow.
If you share sex toys with other people, it would be better for you to wear condoms. Sharing sex toys with other people can spread STDs — if someone who has a STD uses a sex toy, the body fluids on that toy can spread the infection to the next person who uses that toy. So if you’re using a sex toy with a partner, it’s better to use condoms.
Wash your sex toys with mild soap and water after you use them, and before they touch another person’s genitals. Putting condoms on sex toys can help keep them clean and prevent the spread of STDs. Change condoms before the toy touches another person’s genitals for health reasons.
Don’t worry. There’s no way to catch anything from your dolls if you’re using her by yourself and cleaning and maintaining periodically.
Q: Fixed/non-removable or removable vagina on the dolls?
A: Fixed/non-removable or removable vagina is up to you. You need to pay extra if you want to customize a removable vagina.
A removable vagina is an insert that can be removed for cleaning and washing. The external appearance of the vagina is the same whether you have fixed or removable insert vaginas. Most of our customers prefer the built-in vagina as it provided the most realistic experience, however the removable vagina is easier to clean and replace. If you value complete realism you’ll want to get the built-in vagina, if you want something that is easy to pop-out and clean after use you should consider the removable vagina.
Q: What’s the best way to store my sex doll when I’m not using her?
A: The skeleton features a large range of motion, allowing the reproduction of human movements. The joints will soften naturally under normal conditions. Please avoid leaving your doll in stretched position for long periods to avoid TPE or Silicone distortion that would lead to possible fracture points.
The best way to store your sex doll is vertically, preferably hanging from something, perhaps in your closet. By hanging your sex doll in a cool, dark place she will be safe from damage. There are other storage solutions as well if hanging isn’t a possibility. Placing your doll in a sitting position, or lying on her back are both popular storage positions as well, just make sure she is not wearing any tight clothing or dark color fabrics for a long period of time. Dark color fabric may stain the doll’s skin after prolonged exposure. We also don’t recommend you to use any cloths with metal parts on it. It can damage the doll easily as well.
The main things you want to avoid when storing your sex doll are:
Contact with dark color fabrics – these may stain the dolls skin if in contact for a long period of time.
Tight clothing – things like elastic bands may leave permanent marks or indentations on your doll if they are left on during storage.
Sunlight – try to avoid storing dolls in rooms with bright natural sunlight, and if you must store dolls in a bright room, at least keep direct sunlight off the dolls.
Extreme temperatures – hot and cold temperatures may warp your dolls feature over time. These must be extreme temperatures, no need to worry about normal fluctuations, but below freezing and extreme heat should be avoided.
Pressure points – if anything is pressing into the doll’s skin over a long period of time you may find some permanent indentation occurs. It’s important that the doll is suspended in air, or resting on a soft surface.
Waterproof – although dolls are waterproof, please don’t put them in water for too long.
Q: How do I clean my sex doll?
A: Cleaning a sex doll after use is a very important part of owning a sex doll. Not only will you keep your doll in great condition, but you will also protect yourself from harm.
- You should clean your doll frequently, especially after any usage or contact with bodily fluid. This can be done easily in the shower with warm water and a light soap. Note: I recommend keeping your doll's head out of the shower and cleaning separately. This can be done with a damp washcloth and a mild shampoo (see step 5).
- After washing, dry your doll thoroughly with a clean towel to remove excess moisture. Do not use a blow dryer as this can sometimes damage the skin, if the heat becomes too concentrated.
- Optional, but recommended, after cleaning sex doll you can apply baby powder to your doll's skin after you have dried her. This will help remove any remaining moisture, and keep her skin nice and soft.
- Make up can be removed with a damp washcloth with warm water. You can use a paper towel or dry cloth to pat her face dry.
- The wig should be washed separately with a mild shampoo, and let it air dry, if you use a blow dryer you risk damaging the hair.
Q: Is it illegal to own a sex doll?
A: No. We've sold over 2,000 orders of sex dolls last year. None of them poses a legal risk. So please rest assured to buy. Owning a sex doll is common in modern life. They can help you live those sexual adventures that you were dreaming about. She's also a very loyal partner and forever belongs to you. Some customers also use sex dolls for photography, fashion and modeling. Even couples use sex dolls to spicy up their relationships.
Q: What's the size of my doll’s lingerie?
A: You could check them on the product description. If you still don’t find it, please contact with us through firstname.lastname@example.org.
Q: What the parcel would look like?
A: The doll will be packed in a plain carton box only with shipping note on it. There is no labeling, markings, or logos on the cardboard box that might reveal the content. NO ONE will know what is inside except for you. Mostly, we will write "silicone" on the shipping note just for potential customs clearance.
Q: Will I have to pay any import duties or customs taxes on my sex doll?
A: Although unlikely, some shipments will require the customer to pay an import tax to their country's customs office in order to have their package delivered. Although we cover shipment costs with the package carriers, we do not provide assistance with import taxes.
Import Duties are levied by your local authority and we would recommend you check your government’s website in advance, prior to ordering.
Q: Why is your price lower than others?
A: We are factory direct sales, not a reseller, which means you can take advantage of amazingly low prices since there is no middle man. We rack our brains to find ways to reduce the cost of our products. Considering we ship our dolls in volume to US or EUR warehouse by sea in advance, the shipping cost is reduced a lot. We prefer to make less profit and give our customers greater benefits. Low price is not equate to low quality. All our products are in good quality and come with guarantee. We promise our sex doll’s value is over the price. Please buy with confidence!
Q: Can I customize my doll?
A: Yes. You could customize the color of your doll’s eyes and fingernails without extra cost, just leave a message when you checkout.
Besides, you could also customize transplanted hair (current price is for wig), pubic hair, silicone head (current price is for TPE head) and silicone body (current price is for TPE body), which you need to pay extra cost.
We allow customers to upgrade to bigger bodies, which are more expensive too. If you find it difficult or confusing please let us know and we will help you customize.
We can also build your own doll. Send us an email with a picture and instructions through email@example.com, and we will evaluate your model and provide you a proposal.
Q: Dose she talk?
A: Yes. But not in English words, just like some sound a woman makes when she is orgasmic. Currently, dolls in Europe/America/Australia warehouses cannot talk. If you want that kind of doll, we’re pleased to customize it for you from our oversea factory. Given that different countries have different customs conditions, you need to check with us first to see whether we are allowed to ship goods with electronic parts to your country.
Q: What methods of payment are accepted?
A: We accept PayPal, Bank Transfer, Google Pay, Shop Pay, Visa, Mastercard, etc. But we’re sorry to tell you we don’t accept installment payment because there is no installment payment option for us in the Shopify system.
Q: Will your items be affected by COVID-19?
A: In the wake of the COVID-19 virus, our highest priority is to do our part to help ensure the health and safety of our employees and customers.
We continue to ship products at life-likedoll.com and our customer service team is here and ready to assist you with your needs. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the COVID-19. Please be mindful and expect shipping delays as we have implemented a social distancing plan as a precaution for the teams in our warehouse and distribution center which will temporarily slow how fast we can process orders. Thank you in advance for your understanding.